Shipping Policy

Last Updated: June 2026

Order Processing

At Mint Moissanite, we strive to process and ship all orders as quickly as possible. Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Please note that orders are not processed, shipped, or delivered on weekends or holidays. During periods of high order volume, processing times may be slightly longer. If there is a significant delay in processing your order, we will contact you using the email address provided during checkout.

Shipping Times

Estimated shipping times vary depending on the destination and shipping method selected at checkout.

Typical delivery estimates:

• United States: 5–10 business days
• Canada: 7–15 business days
• International Orders: 10–30 business days

These delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the customer's location, package weight, and selected shipping method.

Any promotional free shipping offers will be clearly stated on our website and may be subject to specific terms and conditions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.

Please allow up to 48 hours for tracking information to become active within the carrier's system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, we may be unable to modify the shipment after the order has been processed. We are not responsible for packages delivered to addresses provided incorrectly by the customer.

Any additional shipping fees resulting from address corrections or reshipments may be the responsibility of the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

We are not responsible for lost, stolen, delayed, or misdelivered packages caused by shipping carriers. However, we will make reasonable efforts to assist customers in locating packages and filing claims when applicable.

Shipping delays caused by weather conditions, customs inspections, carrier disruptions, holidays, or other events beyond our control do not qualify for refunds.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To assist with the review process, customers must provide:

• Order number
• Clear photographs of the damaged item
• Clear photographs of the shipping packaging
• A description of the damage

Failure to provide sufficient documentation may result in the claim being denied.

International Shipping

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

These charges are not included in product prices or shipping costs and must be paid by the customer.

We are not responsible for delays caused by customs processing.

Shipping Restrictions

We reserve the right to refuse shipment to certain locations where shipping services are unavailable, unreliable, or restricted by law.

Contact Information

For questions regarding shipping, order status, or delivery concerns, please contact us:

Business Name: [Your Business Name]
Email: [Your Email Address]

Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will become effective immediately upon posting on our website.

By placing an order with Mint Moissanite, you acknowledge and agree to the terms outlined in this Shipping Policy.