Refund Policy

Our Commitment to Quality

At Mint Moissanite , we are committed to providing high-quality moissanite jewelry at affordable prices. Every item is carefully inspected before shipment to ensure it meets our quality standards. Due to the nature of our products and for security, hygiene, and fraud-prevention reasons, we do not accept returns on any purchases.

By placing an order through our website, customers acknowledge and agree to the terms outlined in this Refund Policy.

No Return Policy

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed or shipped.

Customers are encouraged to carefully review product descriptions, specifications, sizing information, and images before completing a purchase. If you have any questions about a product, please contact us before placing your order.

Refund Eligibility

Although we do not accept returns, we understand that issues may occasionally arise. Refund requests may be considered under the following circumstances:

• The customer receives the wrong item.
• The item arrives damaged during shipping.
• The item contains a manufacturing defect.
• The customer can provide clear evidence that the product received is significantly different from the product description on our website.

Refunds are granted solely at our discretion after a thorough review of the submitted evidence.

Proof Requirements

To request a refund, customers must provide clear and verifiable evidence, including:

• Photographs of the product.
• Photographs of any damage or defect.
• Photographs of the packaging received.
• Order number and purchase confirmation.
• A detailed explanation of the issue.

Failure to provide sufficient evidence may result in the refund request being denied.

Refund Request Deadline

All refund requests must be submitted within 7 days of the delivery date shown by the shipping carrier.

Requests submitted after this period may not be eligible for review.

Review Process

Once all required documentation has been received, our team will review the request. The review process may take 5–10 business days.

Additional information may be requested if necessary. Submission of a refund request does not guarantee approval.

Approved Refunds

If a refund request is approved, the refund will be issued to the original payment method used during checkout.

Depending on your financial institution, processing times may vary and may take several business days before the funds appear in your account.

Chargebacks and Fraudulent Claims

We reserve the right to deny refund requests that appear fraudulent, misleading, abusive, or unsupported by sufficient evidence.

Customers who file fraudulent chargebacks or intentionally provide false information may be prohibited from making future purchases from our store.

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather conditions, customs processing, incorrect addresses provided by customers, or other circumstances beyond our control. Shipping delays alone do not qualify for a refund.

Contact Us

If you believe you qualify for a refund under this policy, please contact us at:

Email: karamalrefaiwork23@gmail.com
Business Name: Mint Moissanite

Please include your order number and all supporting evidence when submitting your request.

Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.